You do what gets you booked. We'll do what's keeping you busy.
Operations strategy & support for coaches & creative businesses.
How many times have you thought “I wish there were two of me”?
One of you getting on with the work you love to do & what clients hire you for. The other handling everything that comes with running the business: enquiries, client admin, systems, projects, follow-ups and all the recurring bits in between.
This takes up more than just time – it also takes up energy and brain space. The remembering, deciding, planning, problem-solving and pressure of being the one who has to stay across it all.
And eventually, something has to give. Maybe it’s the enquiry you didn’t follow up, the idea you still haven’t had time to launch, the system you keep working around or yet another evening spent working when you said you wouldn’t.
Well… what if you could have two of you? No questionable science required. Just a second brain and an extra pair of hands.
Think of Smart Cookie Studio as your business wingwoman.
We take responsibility for the work that keeps your business moving, leaving you with more time and energy for doing brilliant work, making more money or shutting your laptop at a decent hour.
Of course you can do it all. Doesn't mean you should.
Bring in someone who can take the work and run with it.
So, what does that actually look like?
Every business is different, so the support looks different too. Here are a few examples from past clients:
A photographer with plenty of interest but no time to turn it into bookings...
We handled new enquiries, followed up potential clients and reconnected with past clients while she focused on shooting and editing.
More enquiries turned into bookings, without her having to find the time to keep following them up.
A copywriter who was at capacity and yet not hitting her revenue goals...
We found the work that was eating up her week without actually needing her copywriting skills - client onboarding, project management, scheduling, invoicing, document formatting and follow-ups. We streamlined the clunky bits and took the recurring work off her hands.
Her week had room for more paid client work, without needing to find more hours to do it.
A wedding planner who’d lost her love for the work because of all the admin...
We took responsibility for the detail-heavy work behind every event: collecting vendor information, confirming bump-in and bump-out times, updating schedules, chasing missing details and keeping client information organised.
She got to spend more of her week actually planning weddings, and a lot less of it hunting down spreadsheets and suppliers.
A course creator with all the ideas but no time to get them live...
We built the operational framework around her course: setting up the platform and tech, mapping out the launch, building the email automations and putting the systems in place to manage enrolments and delivery.
She could focus on the content and her customers, knowing the tech, launch and delivery were taken care of.
Why work with Smart Cookie Studio?
- 20+ years of experience across all kinds of businesses. From tiny start-ups to global firms, we’ve worked across operations, projects, events, marketing and more. There’s not much we can’t turn our hand to.
- We see the big picture, and know when to zoom into the details. We see how everything connects, spot what could work better and know what to do about it. Then we get in there and make it happen.
- The work is serious. We aren’t. Operations might not be the sexiest part of your business, but that doesn’t mean we have to make it boring. We’re very good at what we do – and good fun to work with while we do it.
- You’re a human, not just a business owner. We treat you like one. A successful business? Sounds great. One that also helps you achieve your ideal lifestyle and personal goals? That’s what we really want. Your business should work for you, not the other way around.
“Working with Hannah has been one of the best business decisions I’ve made – I’ve gone from stressing about my operations to barely thinking about them because I know it’s in great hands.”
– N. Fernandez, Freelance Business Coach
Let’s make business feel easier.
Tell us what keeps taking up your time and what you’d rather be doing with it. We’ll talk through what would genuinely help and what Smart Cookie Studio could take care of.
No hard sell. No homework. No need to arrive with a perfectly organised list or a comprehensive plan.
Just a chat about your business and where we might make a damn good team.
Book a 20-minute chat